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DILG Region III has completed the administration of the Anti-Red Tape Act – Report Card (ARTA-RCS) Survey in all the 7 provinces, 13 cities and 117 municipalities in the region.
The ARTA-RCS project was implemented pursuant to Republic Act 9485, otherwise known as the Anti-Red Tape Act of 2007, which requires all government offices to draw up their Citizen’s Charters. Section X of the Republic Act states that all offices and agencies providing frontline services shall be subjected to a Report Card Survey which shall be used to obtain feedback on how provisions in the Citizen’s Charter are being followed and how the LGUs are performing insofar as frontline services are concerned. It shall also be used to obtain information and/or estimates of hidden costs incurred by clients to access frontline services which may include, but is not limited to, bribes and payment to fixers.
The Citizen’s Charter is an official document that communicates, in simple terms, the service standards or pledge on frontline services provided by a local government to citizens as it describes the step-by-step procedure for availing a particular service, the person responsible for each step, and the guaranteed performance level that may be expected from that service. Frontline service, on the other hand, refers to a process or transaction between a customer and a local government involving an application for any privilege, right, permit, reward, license, concession, or for any modification, renewal or extension of the enumerated application or a request which is acted upon in the ordinary course of business of a local government.
The ARTA-RCS rating of an LGU, as a result of the survey administered, is one of the criteria in the Seal of Good Housekeeping (SGH) Silver and Gold Awards which will be implemented by DILG in 2012 and 2013, respectively.
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RD Florida Dijan shares opening message before IAS satff and DILG R-3 Mgt. Team
DILG R-3 had its Mid-Year Performance Review for CY 2012 on July 5-6, 2012 at Forest View, Subic Bay Freeport Zone, Olongapo City. It was participated in by Regional Top Management which includes the Regional Director, Asst. Regional Director, Division Chiefs, Asst. Div. Chiefs and section/unit chiefs/heads of the Finance Administrative Division (FAD) and Office of the Regional Director (ORD). The activity was conducted to review the past six months accomplishments and operations of the region for this year at the same time revisit the remaining targets for the second semester in order to better improve Region 3’s organizational performance.
RD Florida Dijan, in her opening message, expressed openness and appreciation of the Regional Management to suggestions and feedbacks to further improve the existing systems and procedures being done at the Regional Office. She said the importance of simplifying the complex things to surpass previous accomplishments. She also stated the different stages of developing a team which consist of forming, norming, performing and storming. She stressed that leading is equipping people, investing in them and maximizing their talents to develop new leaders such that the Department in the region will be in better hands in the future. She urged the support and convergent efforts of everyone towards achieving better performance and excellence in Region 3.
Atty. Anthony Nuyda, Director of Internal and Audit Service (IAS), Central Office led the Exit Conference of DILG R-3 Management and Operations Audit Findings conducted by their team on June 18-22, 2012. He said that the internal governance capacity of the organization must be equally looked into and that IAS findings will serve as vital inputs to Region 3’s performance review. Atty. Benjamin Zabala, Team Leader of the IAS Audit Team, presented the findings and recommendations in terms of improving the financial and management operations in the region.
ARD Abraham Pascua, concurrent PD of Nueva Ecija, thanked IAS for their efforts in coming up with the DILG R-3 Management and Operations Audit in which the Regional Management will take as positive feedback in the improvement of the regional operations. He expressed willingness and assured his support to contribute in making Region 3 perform better and achieve greater.
The second part of the activity was a workshop on the DILG R-3’s First Semester Accomplishments and Performance Appraisal for CY 2012. The workshop was focused on three questions namely, 1) What Went Well, 2) What We nt Wrong or What Bothers Me and 3) What Needs to Be Done. Contemplating on these guide questions, the members of the Regional Management Team came up with an analysis of each program based on the 5 DILG program outcomes. LGOO IV Carren Musni, designated Regional Planning Officer, also presented the core messages on each program outcome which Secretary Jesse Robredo wanted for all DILG employees to understand by heart. Likewise, FAD Chief Anita Adriano discussed the present communication flow of documents being adopted by the region. Inputs from the group were solicited to better facilitate the communication system.
DILG R-3 Mgt. Team brainstorms on DILG R-3 Program Evaluation/
The second day was a presentation of the workshop output to RD Dijan. As a synthesis of the two-day activity, RD Dijan facilitated a balloon game where the participants expressed their thoughts, plans and promises to do better and strive harder in respective duties and tasks for the succeeding semester.
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Subsequent to the Training of Trainers on the Implementation of the Anti-Red Tape Act- Report Card Survey (ARTA-RCS) conducted by DILG R-3 for its Field Officers on May 10-12, 2012 at Maharajah Hotel, Angeles City, the region had immediately administered the survey questionnaires in its 7 provinces, 13 cities and 117 municipalities. As of July 3, 2012, a total of 129 LGUs in the region or 94% have completed the survey administration while 110 LGUs or 80% have encoded their survey results in the RCS system. The rest of the LGUs will submit reports at the Regional Office today, thus, a hundred percent completion of the whole region’s RCS survey administration and encoding may be expected within the day.
The ARTA-RCS project is in line with the implementation of Republic Act No. 9485, otherwise known as the Anti-Red Tape Act of 2007 which requires all government offices to draw up their Citizen’s Charters. Section X of the republic act states that all offices and agencies providing frontline services shall be subjected to a Report Card Survey which shall be used to obtain feedback on how provisions in the Citizen’s Charter are being followed and how the LGU is performing. It shall also be used to obtain information and/or estimates of hidden costs incurred by clients to access frontline services which may include, but is not limited to, bribes and payment to fixers.
The ARTA-RCS rating of an LGU, as a result of the RCS survey administered, is one of the criteria in the SGH Silver and Gold Award which will be implemented by DILG in 2012 and 2013, respectively.
