The Department of the Interior and Local Government Regional Office III in coordination with Public Assistance and Complaint Services (PACS) led a Reorientation on Hotline 8888 for the Local Government Units' 8888 focal persons and DILG Officers on November 12, 2021, via zoom platform. The webinar provided everyone guidance and clarifications in addressing resolution to 8888 tickets received.

 The said activity has been graced with more than 250 participants, including Central Luzon's Provincial/City Directors, Cluster Team Leaders, Municipal/City Local Government Operation Officers, Field and Action Officers, along with the Permanent Action Team (PAT).

At the beginning of the webinar, Assistant Regional Director, DILG R3 Jay E. Timbreza gave an opening remarks and congratulated everyone on the good standing of 8888 in the entire region, followed by resource speakers invited to share their knowledge on 8888 program. Mr. Alexis B. Bituaran from the Office of the President, imparted what Executive Order No. 6: "Institutionalizing the 8888 Citizens' Complaint Center and Establishing the 8888 Citizens' Complaint Center" is about. Also, Director Bernadette B. Casinabe, Director IV of 8888 Citizens' Complaint Center, Malacaňang Palace, taught everyone about proper handling of complaints.

Open Forum took place with the help of Resource Speakers addressing the questions and clarifications related to the topic. At the end of the activity, Atty. Chairmaine Jacqueline I. Paulino, Attorney IV – Regional Legal Officer of DILG R3 gave a closing remarks encouraging everyone on consistently aiming to bridge the gap between government agencies and the people through segments that will directly address the ordinary Filipino's concerns on various government services.