DILG Aurora headed by Provincial Director Atty. Ofelio A. Tactac Jr. CESO V, spearheaded the two-day LRI Cluster Training for Regions 3, 1 and CAR, for the implementation of the Citizen Satisfaction Index System (CSIS) to the Wesleyan University of the Philippines - Aurora through the leadership of Dr. Estrella C. Buenaventura, the School Administrator of the WUP-Aurora on March 21-22, 2022 at the Cabana Conference Hall, La Patricia Hotel, Brgy. Sabang Baler, Aurora.

 The DILG pioneered the CSIS as a vehicle for generating relevant citizen input on local governments' service delivery performance. It was created as a tool for gathering relevant data for assessing citizen satisfaction with the various services offered by local government units (LGUs), in collaboration with local resource institutions (LRIs).

In his message, Atty. Ofelio A. Tactac, Jr. CESO V, expressed his gratitude to the WUP-Aurora for being an active partner in the Department's program implementations. PD Tactac recognized the WUP-research Aurora's expertise, which is critical in the implementation of the CSIS.

"Dumaan man tayo sa pandemya, huwag nating kakalimutan na ang local governance ay hindi stagnant, it is dynamic wherein you have to improve, improve, and improve. Just like our yearly assessments, there are always additional requirements. At sa lahat ng mga gawaing ito, we have to consider the private citizen participation lalong lalo na po ng mga LRIs. Sa ganitong paraan, we can learn from each other at makukuha natin ang perspective ng mga tao at ng bawat ahensyang bahagi ng programang ito. With this, we can achieve participatory governance. Kaya nagpapasalamat ang aming tanggapan sa pamunuan ng Wesleyan University of the Philippines – Aurora sa pangunguna ni Dra. Estrella Buenaventura sa kanilang walang-sawang pagtugon at pakikipagtulungan sa DILG Aurora upang maisakatuparan ang ating mandato na magbigay serbisyo sa tao.", Atty. Tactac stated.

The Citizen Satisfaction Index System (CSIS) is a set of data tools and mechanisms designed to generate relevant citizens' feedback on the local governments' service delivery performance.

It is undertaken by the DILG to empower local government units by helping them perform their mandate of ensuring the welfare of the citizens (Section 16, RA 7160) and to provide supervision in areas for improvement in the delivery of basic services as mandated by the Local Government Code of 1991 (Section 17, RA 7160).

Since the CSIS program has end goal of promoting good local governance, Dr. Buenaventura, recognized its social relevance and accepted the call to be the program's partner LRI.

The Wesleyan University of the Philippines-Aurora has also been an active partner LRI of the DILG Aurora since 2018.