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DILG-Bulacan

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DILG Region III has completed the administration of the Anti-Red Tape Act – Report Card (ARTA-RCS) Survey in all the 7 provinces, 13 cities and 117 municipalities in the region.  

The ARTA-RCS project was implemented pursuant to Republic Act 9485, otherwise known as the Anti-Red Tape Act of 2007, which requires all government offices to draw up their Citizen’s Charters.  Section X of the Republic Act states that all offices and agencies providing frontline services shall be subjected to a Report Card Survey which shall be used to obtain feedback on how provisions in the Citizen’s Charter are being followed and how the LGUs are performing insofar as frontline services are concerned.  It shall also be used to obtain information and/or estimates of hidden costs incurred by clients to access frontline services which may include, but is not limited to, bribes and payment to fixers.   

The Citizen’s Charter is an official document that communicates, in simple terms, the service standards or pledge on frontline services provided by a local government to citizens as it describes the step-by-step procedure for availing a particular service, the person responsible for each step, and the guaranteed performance level that may be expected from that service.  Frontline service, on the other hand, refers to a process or transaction between a customer and a local government involving an application for any privilege, right, permit, reward, license, concession, or for any modification, renewal or extension of the enumerated application or a request which is acted upon in the ordinary course of business of a local government. 

The ARTA-RCS rating of an LGU, as a result of the survey administered, is one of the criteria in the Seal of Good Housekeeping (SGH) Silver and Gold Awards which will be implemented by DILG in 2012 and 2013, respectively.

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RD Florida Dijan shares opening message before IAS satff and DILG R-3 Mgt. Team

DILG R-3 had its Mid-Year Performance Review for CY 2012 on July 5-6, 2012 at Forest View, Subic Bay Freeport Zone, Olongapo City.  It was participated in by Regional Top Management which includes the Regional Director, Asst. Regional Director, Division Chiefs, Asst. Div. Chiefs and section/unit chiefs/heads of the Finance Administrative Division (FAD) and Office of the Regional Director (ORD).  The activity was conducted to review the past six months accomplishments and operations of the region for this year at the same time revisit the remaining targets for the second semester in order to better improve Region 3’s organizational performance.


RD Florida Dijan, in her opening message, expressed openness and appreciation of the Regional Management to suggestions and feedbacks to further improve the existing systems and procedures being done at the Regional Office.  She said the importance of simplifying the complex things to surpass previous accomplishments.  She also stated the different stages of developing a team which consist of forming, norming, performing and storming. She stressed that leading is equipping people, investing in them and maximizing their talents to develop new leaders such that the Department in the region will be in better hands in the future.  She urged the support and convergent efforts of everyone towards achieving better performance and excellence in Region 3.  

Atty. Anthony Nuyda, Director of Internal and Audit Service (IAS), Central Office led the Exit Conference of DILG R-3 Management and Operations Audit Findings conducted by their team on June 18-22, 2012.  He said that the internal governance capacity of the organization must be equally looked into and that IAS findings will serve as vital inputs to Region 3’s performance review.  Atty. Benjamin Zabala, Team Leader of the IAS Audit Team, presented the findings and recommendations in terms of improving the financial and management operations in the region.

ARD Abraham Pascua, concurrent PD of Nueva Ecija, thanked IAS for their efforts in coming up with the DILG R-3 Management and Operations Audit in which the Regional Management will take as positive feedback in the improvement of the regional operations.  He expressed willingness and assured his support to contribute in making Region 3 perform better and achieve greater.

The second part of the activity was a workshop on the DILG R-3’s First Semester Accomplishments and Performance Appraisal for CY 2012.  The workshop was focused on three questions namely, 1) What Went Well, 2) What We nt Wrong or What Bothers Me and 3) What Needs to Be Done.  Contemplating on these guide questions, the members of the Regional Management Team came up with an analysis of each program based on the 5 DILG program outcomes.  LGOO IV Carren Musni, designated Regional Planning Officer, also presented the core messages on each program outcome which Secretary Jesse Robredo wanted for all DILG employees to understand by heart.  Likewise, FAD Chief Anita Adriano discussed the present communication flow of documents being adopted by the region.  Inputs from the group were solicited to better facilitate the communication system.

DILG R-3 Mgt. Team brainstorms on DILG R-3 Program Evaluation/


The second day was a presentation of the workshop output to RD Dijan.  As a synthesis of the two-day activity, RD Dijan facilitated a balloon game where the participants expressed their thoughts, plans and promises to do better and strive harder in respective duties and tasks for the succeeding semester.

 

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RD Dijan delivers her opening message. Also in photo are RD Lantayona of DTI & DILG & DTI Provincial & City Directors & BPLS Point Persons

The DILG, through the Local Government Academy, has developed an enhanced framework for the Monitoring and Evaluation (M&E) of BPLS program with the technical support from the International Finance Corporation (IFC) and in close consultation with key program stakeholders.

Gearing towards the adoption of the enhanced tool, DILG Region 3, in partnership with the Department of Trade and Industry (DTI) Region 3, conducted an Orientation-Briefing on Mainstreaming Result Based Monitoring and Evaluation (RBME) in Business Permit and Licensing System (BPLS) Reform Program on June 28-29, 2012 at Forest View, Subic Bay Freeport Zone, Olongapo City.  The activity is primarily aimed at building the capacity of key program stakeholders to implement and institutionalize the enhanced M&E system for the BPLS streamlining Program.  Participants during the activity were DILG and DTI R-3 Provincial/City Directors and BPLS Point Persons.

DILG Regional Director Florida M. Dijan, in her opening message, congratulated the group for achieving a hundred percent compliance in the Component One of BPLS Reforms.  On the other hand, DTI Regional Director Blesila A. Lantayona emphasized the significance of the RBME as a tool in BPLS reform program.  She also mentioned the good partnership of DTI and DILG which proved to be an effective factor in the success of the program.

RD Dijan of DILG and RD Lantayona of DTI sign a Joint Regional Order on the continuing BPLS implementation in Region 3 witnessed by DILG and DTI Provincial and City Directors

To further strengthen DILG-DTI partnership, Dir. Dijan and Dir. Lantayona signed a Joint Regional Order (JRO) which will serve as a roadmap for the two agencies to accomplish the remaining components of BPLS in the region.

 

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Subsequent to the Training of Trainers on the Implementation of the Anti-Red Tape Act- Report Card Survey (ARTA-RCS) conducted by DILG R-3 for its Field Officers on May 10-12, 2012 at Maharajah Hotel, Angeles City, the region had immediately administered the survey questionnaires in its 7 provinces, 13 cities and 117 municipalities.  As of July 3, 2012, a total of 129 LGUs in the region or 94% have completed the survey administration while 110 LGUs or 80% have encoded their survey results in the RCS system.  The rest of the LGUs will submit reports at the Regional Office today, thus, a hundred percent completion of the whole region’s RCS survey administration and encoding may be expected within the day.

     The ARTA-RCS project is in line with the implementation of Republic Act No. 9485, otherwise known as the Anti-Red Tape Act of 2007 which requires all government offices to draw up their Citizen’s Charters.  Section X of the republic act states that all offices and agencies providing frontline services shall be subjected to a Report Card Survey which shall be used to obtain feedback on how provisions in the Citizen’s Charter are being followed and how the LGU is performing.  It shall also be used to obtain information and/or estimates of hidden costs incurred by clients to access frontline services which may include, but is not limited to, bribes and payment to fixers. 

      The ARTA-RCS rating of an LGU, as a result of the RCS survey administered, is one of the criteria in the SGH Silver and Gold Award which will be implemented by DILG in 2012 and 2013, respectively.

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N.Ecija PD and Concurrent ARD Abraham Pascua assures the Field Officers of the support of the Regional Office on the programs’ roll out in his opening message

   The Department of the Interior and Local Government Region 3, through the Regional Program Coordinators, conducted a one-day Program Orientation for the Roll-out of the Seal of Good Housekeeping (SGH), Performance Challenge Fund (PCF), Gawad Pamana ng Lahi (GPL), Seal of Disaster Preparedness (SDP) and Sagana at Ligtas na Tubig sa Lahat (SALINTUBIG) on June 21, 2012 at DILG Region3 Conference Hall, Maimpis, City of San Fernando Pampanga.

    The activity was aimed to equip the Field Focal Persons regionwide with working knowledge on the Department’s implementation guidelines on SGH, PCF, GPL, SDP and SALINTUBIG as well as on the DILG roles and responsibilities by levels .

   Nueva Ecija Provincial Director and concurrent Assistant Regional Director Abraham A. Pascua, in his message,  assured the provincial focal persons that the region through the Program Coordinators have the technical capacity to help them. He also mentioned the importance of the role of the Provincial and City Directors toward the effective implementation of the programs at the field level.

During the workshop, the participants identified activities and strategies to be undertaken for the roll out of each program in their respective provincial and city assignments.  The main output of the activity is one unified action plan that will be implemented by each province and city.

   It may be recalled that in 2010, DILG initiated the implementation of PCF, a program that seeks to recognize good governance performance and encourage the alignment of local development initiatives with the thrusts of the present administration. 

   

LGOO V Ener Cambronero, SGH & PCF Regional Coordinator discusses scaled up SGH and PCF guidelines

The Seal of Good Housekeeping on the other hand is in line with the Department’s commitment to aggressively scale up interventions to elevate the practice of governance that values transparency, accountability, participation and performance into an institutionalized status. 

In order to avail the PCF subsidy, LGUs have to pass the Seal of Good Housekeeping (SGH) assessment. 

   For FY 2012, the National Government increased its appropriation on PCF from P500M to P750M. This year is very critical as there are improvements in the SGH and PCF implementing guidelines.

  1. UN-HABITAT Jumpstarts Vulnerability and Adaptation Assessment in Olongapo City
  2. Senator Legarda Calls on Local Leaders to Participate in Building a Resilient Central Luzon through the Collaboration Workshop for the Pampanga River Basin
  3. DILG Starts Coaching Session on Managing Replication Inception Workshop of Bulacan Province's SHINE Project
  4. DILG R-3 Intensifies Advocacy on Disaster Preparedness and Climate Change Adaptation through the “TAPATAN”

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