The DILG Central Luzon Regional Internal Quality Audit (RIQA) Team conducted the Department's bi-semestral internal audit at the DILG Bataan Provincial Office today, January 30, 2020
The audit which was facilitated by SAO Ma. Resa Pangilinan and ITO Melerie Pineda looked into the extent of readiness and preparedness to upcoming surveillance audits and sought for practices towards contributing to the continual improvement of the quality management system (QMS).
In addition, the audit was set to verify the effectiveness of the action plans formulated by the provinces and the regional office to address the causes of non-conformities and opportunities for improvement seen on the last external ISO 9001:2015 surveillance audit.
All in all, 11 quality management processes were examined in DILG Bataan.