The Department of the Interior and Local Government (DILG) Central Luzon, through the DILG Aurora Provincial Office and its partner Local Resource Institute (LRI), the Wesleyan University of the Philippines - Aurora, spearheaded the CSIS Utilization Conference on February 12, 2024 at the 3rd Floor Multi-Purpose Hall, Municipal Building, Maria Aurora, Aurora.

Said undertaking is in line with the implementation of the Citizen Satisfaction Index System (CSIS) Program—a performance-based measuring tool of the DILG wherein the Municipality of Maria Aurora, Aurora is the targeted LGU for 2022-2023.
In relation with the recently conducted Focused Group Discussion last January 24, 2024 with the fourteen Civil Society Organizations (CSOs) of the municipality, the results of the CSIS and the FGD were comprehensively presented to the members of the Sangguniang Bayan of Maria Aurora and the Department Heads with the goal that these authorities could commit specific interventions that are expected to address the gaps suggested by the data results. This is to determine the level of appreciation of various stakeholders and the usefulness of the CSIS data, as well as promoting government programs.


DILG Region 3 MED Chief, LGOO VII Lerrie S. Hernandez, EnP, presented the overview of the CSIS, highlighting the core concepts of the program and its implementation in the Province.
The comprehensive CSIS results were then presented by the core team from Wesleyan University of the Philippines through Rev. Dr. Hilario C. Gonzales, Jr. CSIS Project Manager, Professor Allan B. Chavez, CSIS, Field Supervisor with their co-faculty members.

The CSIS Presentation of Results and Focus Group Discussion served as an avenue to deliver the survey's results to the CSOs and determine relevant interventions from their organizations and deepen their participation in local governance through the local special bodies, thus promoting participative governance.
Representing DILG R3 Regional Director, Atty. Anthony C. Nuyda, CESO III, PD Ener P. Cambronero, CESE, highlighted the importance of CSIS in participatory governance. “The end goal of DILG is to have LGUs that are genuinely self-reliant - LGUs that are development centered, business-friendly, environmentally protective, safe, peaceful, socially protective as well as transparent, accountable and participative. Sa pamamagitan ng Utilization Conference na ito mapakikinggan natin ang mga feedback ng ating mga kababayan. Gamitin natin ang mga ito bilang mahalagang impormason upang makagawa ng mga polisiya at programa na mas lalong magpapabuti ng ating serbisyo. Let us put our clients, the general public, our constituents, in the center of our policy and program decisions. Anyway, the purpose of our existence as an LGU is to serve them.”, he said.

Highlighting the Utilization Conference is the signing of Pledge of Commitment signifying the commitment and support of the DILG, Municipality of Maria Aurora and the CSOs in the implementation of the Citizen-driven Priority Action Plan (CPAP).

Present in the activity are members of Sangguniang Bayan, Department Heads, academe partners, representatives from locally based NGAs and CSOs, and representatives from DILG Region3 and DILG Aurora.