Subsequent to the Training of Trainers on the Implementation of the Anti-Red Tape Act- Report Card Survey (ARTA-RCS) conducted by DILG R-3 for its Field Officers on May 10-12, 2012 at Maharajah Hotel, Angeles City, the region had immediately administered the survey questionnaires in its 7 provinces, 13 cities and 117 municipalities. As of July 3, 2012, a total of 129 LGUs in the region or 94% have completed the survey administration while 110 LGUs or 80% have encoded their survey results in the RCS system. The rest of the LGUs will submit reports at the Regional Office today, thus, a hundred percent completion of the whole region’s RCS survey administration and encoding may be expected within the day.
The ARTA-RCS project is in line with the implementation of Republic Act No. 9485, otherwise known as the Anti-Red Tape Act of 2007 which requires all government offices to draw up their Citizen’s Charters. Section X of the republic act states that all offices and agencies providing frontline services shall be subjected to a Report Card Survey which shall be used to obtain feedback on how provisions in the Citizen’s Charter are being followed and how the LGU is performing. It shall also be used to obtain information and/or estimates of hidden costs incurred by clients to access frontline services which may include, but is not limited to, bribes and payment to fixers.
The ARTA-RCS rating of an LGU, as a result of the RCS survey administered, is one of the criteria in the SGH Silver and Gold Award which will be implemented by DILG in 2012 and 2013, respectively.