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In line with the Department's thrust for transparency, accountability and participatory governance, City of Malolos CLGOO Anselmo A. Ortiz Jr. and City of San Jose del Monte OIC-CLGOO Mae Catherine N. Quintana spearheaded the conduct of the Citizen Satisfaction Index System (CSIS)Utilization Conference (UC)last August 28, 2015 and September 4, 2015 respectively. CSIS, being implemented by the Department, aims to assess the service delivery performance of Local Government Units (LGUs) based on the perception of the people. The program also seeks to help LGUs on the formulation of plan and actions that can improvelocal public services.