On November 19, 2020, the DILG Nueva Ecija was scheduled for an Internal Quality Audit (IQA) headed by Atty. IV Chairmaine Jacqueline I. Paulino and LGOO VII Renalyn D. Iglesias, members of the Regional Internal Quality Audit (RIQA) Team.

 Due to the pandemic, the audit was conducted virtually via Zoom Meetings application. The auditees presented their processes one by one. The RIQA Team made sure that the process owners are familiar with the objectives of their program assignments as well as the procedures required. The auditors also checked the availability of the QMS documents.

This activity was aimed to determine the extent of compliance of DILG-R03's Quality Management System (QMS) to ISO 9001:2015 and legal requirements and to verify the effectiveness of action plans to address root cause of non-conformities if there is any. This is also in preparation for the upcoming external audit surveillance in December.

After the audit session, Atty. IV Paulino and LGOO VII Iglesias shared their insights and suggestions to the process owners for continuous improvement of QMS processes.