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In line with the Department’s thrust for transparency, accountability and participatory governance, City of Malolos CLGOO Anselmo A. Ortiz Jr. and City of San Jose del Monte OIC-CLGOO Mae Catherine N. Quintana spearheaded the conduct of the Citizen Satisfaction Index System (CSIS) Utilization Conference (UC) last August 28, 2015 and September 4, 2015 respectively. CSIS, being implemented by the Department, aims to assess the service delivery performance of Local Government Units (LGUs) based on the perception of the people. The program also seeks to help LGUs on the formulation of plan and actions that can improve local public services.

During the Utilization Conference, Bulacan State University (BulSU), as the Local Research Institute (LRI) tapped by the DILG to conduct the data gathering in the two cities, presented the results of the survey to the officials and functionaries of the LGUs. These results were derived from the awareness, availment, satisfaction and perceived importance of the respondents towards eight (8) service areas namely Health, Education, Social Welfare, Governance and Response, Public Works and Infrastructure, Environmental Management, Agriculture and Tourism. It was then followed by an open forum wherein the participants, the team from BulSU and DILG had a discussion on how the whole survey process was conducted and how the ratings were met.

            Mayor Christian Natividad and Vice Mayor Gilbert Gatchalian of Malolos said that the city, with the help of each department heads will strive more not only to improve the services but also to make Maloleñes aware of the services provided by the city. Likewise, San Jose del Monte City Administrator Edward Ignacio during the city’s UC said that the CSIS is a good mechanism for them to know the people’s feedback on the services offered by the City Government.

Both conferences ended with the signing of Pledge of Commitment followed by the formulation of the Citizen’s Priority Action Plan (CPAP).





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